Shipping & Service Policy

1. Overview

This policy defines how services and any physical/digital products are delivered.

2. Nature of Business

Living Spark Global Tech Pvt Ltd primarily provides:

• ✓Digital software services (SaaS)
• ✓API integrations
• ✓Mobile & web applications
• ✓Cloud-based solutions

3. Service Delivery

Digital services are delivered via:

• ✓Online dashboards
• ✓Mobile applications
• ✓API access
• ✓Email or account activation
• ✓Activation timelines vary based on project scope and are communicated during onboarding.

4. Physical Deliverables (If Applicable)

If any physical products (e.g., NFC cards, devices, printed materials) are supplied:

• ✓Dispatch timeline: 3–10 business days
• ✓Delivery timeline: 5–15 business days depending on location
• ✓Shipping partner: Third-party logistics providers

5. Delays

We are not responsible for delays caused by:

• ✓Courier/logistics providers
• ✓Natural disasters or unforeseen events
• ✓Government restrictions
• ✓Incorrect delivery details provided by customer

6. Order Tracking

Tracking details will be shared via:

• ✓Email
• ✓SMS or WhatsApp (if applicable)

7. Failed Deliveries

If delivery fails due to incorrect address or unavailability:

• ✓Re-delivery charges may apply
• ✓Customer must coordinate with support

8. Service Downtime

For SaaS platforms:

• ✓Scheduled maintenance may cause temporary downtime
• ✓We aim for maximum uptime but do not guarantee uninterrupted service

9. Contact

For shipping or service delivery queries, please reach out to us at bhavanshu@livingspark.in